|SightLine Product Sunset Policy|
The SightLine Systems Corporation (SSC) Sunset Policy is intended to ensure a smooth transition as our products, and the Operating Systems with which they operate, reach their end of life. Our goal is to provide clear service and support direction to our customers, distributors, partners, and sales organization.
TerminologyRelease Numbering: SightLine Software uses a three-place numbering scheme to identify its software releases. The format is VV.RR.MMM where V indicates the Major Version, R indicates the Minor Version, and M indicates the Service Pack (maintenance) level. An example would be release 6.2.12.
Current Release: The Current Release is defined as the most recent Generally Available (GA) Version/Release of an SSC product. It is the release that is shipped for new customer orders. In the above example, the release would be EA/V 6.2.x.
C-1 Release: The C-1 Release is defined as the latest Minor Version release to be GA prior to the Current Release. In the above example, the release would have been EA/V 6.1.x.
C-2 Release: The C-2 Release is defined as the latest Minor Version to be GA prior to the C-1 Release. In the above example, the release would have been EA/V 6.0.x.
SightLine Software: Products produced and/or packaged by SSC for sale and distribution to our customer base.
Third Party Software: Third Party software with which SSC products interact. These products may include operating system software, database software, application software, APIs, etc.
Sunset: The sunset of a product is the term used to describe the cessation of support for the product. That is, SSC or a Third Party vendor will no longer provide new features, reliability improvements, or technical assistance for that release of the product.
Policy for Third Party SoftwareSSC’s intent is to support the version of its software that interacts with a Third Party vendor’s software for as long as the Third Party vendor supports its own software. The exception to this is if SSC incorporates technology into its software that will not function with the Third Party Software.
End-of-Life for SSC software coincides with End-of-Life for Third Party vendor software. Upon the announcement by a Third Party Software vendor that it will no longer support the version of their product with which SSC software interacts, SSC will subsequently announce the discontinuance of support for its product version.
Example: On June 1, 2008, a Third Party software vendor announces that it will cease to support OS 2.0 on December 30, 2008. SSC announces soon after June 1, 2008 that on December 30, 2008 it will cease to support the SSC software versions that interact with OS 2.0.
If, after the Third Party Software vendor’s announcement, there is less than one year of vendor support for their product, SightLine will not plan to port the SightLine software that interacts with that version of the vendor software to its next Minor Release.
SSC Example: On June 1, 2008, a Third Party software vendor announces that it will cease to support OS 2.0 on December 30, 2008. SSC announces it will cease to support OS 2.0 Power Agent release 6.1.x. If SSC releases Power Agent 6.2.x prior to December 30, 2008, it will not create a 6.2.x version for OS 2.0.
Policy for SSC SoftwareSSC will provide full support for its Current Release of software and limited support for two Release Versions back (C-1 & C-2). Full support is defined as defect resolution for all levels (1-4) of SupportWeb Trouble Tickets. Limited support is defined as defect resolution for level 1 and level 2 SupportWeb Trouble Tickets only.
Support for the C-2 version of any SSC product shall not exceed one year. For example: Using the EA/V 6.2, 6.1, and 6.0 releases above, support for EA/V 6.0 would cease one year following the GA of the EA/V 6.2 release.